Products That Can't Be Returned

Health and Personal care: nutritional supplements include such pre and pro biotic products, health supplements, food supplements, herbal products, vitamins, minerals, herbal remedies, amino acids, botanical extracts and substances such as enzymes, glandulars based food supplements, and metabolites and even genetically modified foods and fortified or enriched foods. specific diets to genetically engineered designer foods, veterinary nutraceuticals, cosmetics products, and personal care products. cosmetics, toiletries, dentifrices, soaps and detergents shampoo, haire oil, detergent powder, sanitizer, masage cream, face crub, clinzing milk, face gel haire gel, hand wash, toilet cleaner, floor cleaner, glass cleaner, washing powder, clinic powder, face pack, facial kit, bliching cream, bliching lotion, soap, detergent soap, shampoo, dandruff shampoo, dry shampoo, car shampoos, perfume, perfumeries, scents, hair oil, powder laundry detergents, shower cream, day cream, cleansing cream, bath cream, vanishing cream, cream soap, body cream, face cream, hair cream, soap, body soap, soaps, bath soap, detergent soap, hand soap, body lotion, skin lotion, facial lotion, hair lotion, hand cleaner, toilet cleaners, hair gel, shower gel, face gels, hand gels, beauty gels, cosmetic gels, soaps and gels, hand cleaner, furniture cleaner, Japanese hair fixing oil, oils for hair conditioning, essential oils, cosmetics, hair lotions, oil baths for hair care for cosmetic use, hair care preparations consisting of organic coconut virgin oil and coconut virgin oil, essential oils, non-medicated cosmetics, non-medicated hair lotions, hand wash, creamy foundation, skin foundation, eyebrow/eyelash/hair styling products, eye mask, face mask, face wash, face care/fairness products, fragrance, fresheners, gels, hair care, kajal, lens solution, lip plumper/stain, blackhead/makeup/nail paint removers, mascara, mehendi, nail sanding pad, oils, perfumes, hand/toothbrush, serums, talc and sunscreen,

Refund Policy

Payment will be refunded only when the product reaches back to us.
Once the order is placed, it will not be cancelled in case of prepaid orders.

The product eligible for return should be returned based on the following criteria or should satisfy the following criteria:

• The product should be unused and in good condition.
• Product seal, packaging, label, tags, logos and boxes should be in original condition.
• Once this eligibility criterion is met, you can repackage the product and send it back.
• If the returned product is found not eligible for refund, the same product would be shipped back to you and further return will not be accepted for the same.

Products will not be eligible for return under the following conditions:

• Damaged products/ misused products/ opened/ used
• Products returned based on flavours/ disliking/ stomach upset/ brands/ refused by your physician/wrong product ordered/ multiple products ordered by you or your family members and any other personal reasons/problems.
• Products without seal, box, tags and without packaging accessories and material

Domestic Shipping Policy

NutraBrio Healthcare ships the ordered items that are in-stock and ships back ordered items once they become available

Delays and problems with the order

We strive hard to make your online shopping convenient, but if you face any inconvenience or clearance problem, we make our own efforts to resolve it quickly. You can call on +917016432134 or email us on info@nutrabrio.com or nutrabriohealthcare@gmail.com with the tracking ID and order number to know the status of your order.

Where is the warehouse users are supposed to post products to ?

NutraBrio Healthcare
BLK - 2, White House -1,
Miranagar,
Junagadh 362 001 (Gujarat) India

Error in address

Errors in address cannot be changed once the order is shipped. NutraBrio Healthcare coordinates with courier service providers to resolve the issue; however, if you make an error in the shipping information on your order and if that order is rejected, lost or destroyed, NutraBrio Healthcare cannot issue or refund credit of any kind. In case the error prompts the order back to NutraBrio Healthcare, then the return shipping cost will be deducted from the cost of the product and a credit note will be issued to you.

Violation of laws

NutraBrio Healthcare strongly recommends you to get well acquainted with the sales rules, regulations and restrictions of your state. For any kind of order delays due to violation of rules, restriction, laws of state NutraBrio Healthcare cannot be held responsible for such things.

Customer Refusal

Any product or order refused by the customer out of any genuine and authentic reason, should reach NutraBrio Healthcare warehouse in a good resalable condition. We refund the cost of the product after deducting shipping and handling costs and a credit note will be issued to the customer.

Package Loss

It is very rare for a domestic order to get lost, but sometimes it may happen. When your order is lost, please report NutraBrio Healthcare with the details of location, courier selection, and history. NutraBrio Healthcare will take every possible step to help resolve this matter.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven't previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

Cancellation by Customer

You can cancel your order anytime before an order is shipped by email on wecare@nutrabrio.com. In such a case we will refund any payments already made by you for the order.

Cancellation by Site

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Product sales and service related complain

If you have a complaint about our product sales and service, we would prefer you to contact us directly in the first instance so that we can address your complaint (wecare@nutrabrio.com).

Contact Us

For any questions about this Privacy Policy, or your dealings with this mobile app and website, please contact us at info@nutrabrio.com